Customer Service

on October 31 by

We want to provide excellent customer service.
Please email us with your questions, inquiries, and concerns.As a matter of customer privacy, 
we cannot respond with specific account details to comments posted on our facebook wall.

If you have ordered a personal copy of  magazine or subscribed,
and have not yet received your copy,
please email customer service with the following information:

Your name, shipping address, email
Date of purchase or order and quantity
 Method of payment (credit card, PayPal, check)
Copy of digital receipt from PayPal or order confirmation from FOLK

Customer Service
Includes
MISSING COPIES or LATE ARRIVALS
SUBSCRIPTION or SINGLE-ISSUE ASSISTANCE
Martha
info@folklifestyle.com
Director of Customer Service
___________________________________________________

FREQUENTLY ASKED QUESTIONS:

When will my subscription begin: We produce six issues a year and subscriptions will begin up to eight weeks after subscribing. Our printer does our shipping so your subscription will begin with the next released issue. All orders placed PRIOR to JANUARY 1, 2013 will begin with the WINTER 2013 issue. Which will be released by February 1, 2013.

How do I update my address: Please contact our customer service department at info@folklifestyle.com or by writing to P.O. Box 195 Beaver Dam, KY 42320 and alert them of any address changes.

Will I be notified when my subscription runs out: You will receive a postcard from us to notify you that your subscription is about to end. You will also receive an email from us.

How can I be further connected to FOLK: Simply become involved on our blog {folklifestyle.com} or on our various social medias. We are very active and would love to have you as one of our online folks.

I have not received my issue, what do I do: Simply email us at info@folklifestyle.com and we mail a replacement right to you.
How many issues of FOLK are produced a year: Six issues per year.

Where is FOLK based: We have our main office in the small town of Beaver Dam in western Kentucky. A lovely community near the birthplace of bluegrass music and home to several fabulous antique stores. A great community filled with great people and interesting characters. FOLK will have a second base in Sharon Springs, New York by mid-year.

Who is Ben Ashby: He, I mean I, is/am a pretty awesome guy. I have a love of small towns, bringing back Main St. America, travelling, vanilla lattes, backroads, crossroads, interesting stories {naturally all of us have them} American-made, hand-made, pie, church potlucks, preserving history while looking towards a brighter tomorrow, and sweet tea! Okay, I am all of those, but so much more. I have a belief that someone needs to step up to save small town America, and I believe that I am that person, but I can not do it without you.

Can I order back issues: Yes. We have a limited number of back issues available at magazinebyfolk.com.
How sweet should Sweet Tea be: Certainly not as sweet as a cup of sugar, but certainly not any less sweet than a cup of sugar.

If you have any additional questions please contact info@folklifestyle.com

Enjoy & Welcome to the FOLK family.

Thanks you so much for joining us as we journey to share the American story. Be sure to follow my adventures on instagram (@folkmagazine) and on our blog (folklifestyle.com)

Ben

If you are a retailer who has ordered the magazine for resale, and they have not arrived,
please email wholesale services with the following information:
Your store name, physical address, shipping address, email
Date of order and quantity
Method of payment (credit card, PayPal, check)
Copy of digital receipt from PayPal or order confirmation email from FOLK
Wholesale
Includes
PLACING WHOLESALE ORDERS
RETAIL INQUIRIES
RETAILER SUPPORT
RETAILER RESOURCES
DISTRIBUTION INFORMATION
 wholesale@folklifestyle.com

____________________________

Advertising
Includes
AD RATES & DEADLINES
ASSISTANCE with AD GRAPHICS
MEDIA KIT REQUESTS
DISTRIBUTION INFORMATION
 
Hillary Lewis advertise.folk@gmail.com
Director of Advertising & Marketing
____________________________________________________
Submissions
Includes
ALL CONTENT SUBMITTED BY READERS
INQUIRIES & RECOMMENDATIONS for FOLK CONTENT.
Ben Ashby  submissions.folk@gmail.com

Editor in Chief

NOTE: all submissions must be your own original material, previously unpublished in any media, and we do require a release to publish on all FOLK media. Release form
____________________________________________________

General Information & Inquiries
Includes
READER CONCERNS & SUGGESTIONS
DISTRIBUTION INFORMATION
Ben Ashby  editor.folk@gmail.com

Editor in Chief
____________________________________________________

Social Media
Includes
INQUIRIES REGARDING ALL FOLK SOCIAL MEDIA SITES
(Links, Posts, Resources, Sources,  etc.)
REQUESTS FOR PERMISSION TO RE-POST FOLK CONTENT

Ben Ashby editor.folk@gmail.com
Editor In Chief

__________________________________________________________

Promotion Information & Inquiries
Includes
PRESS & MEDIA INQUIRIES
PROMOTIONAL OPPORTUNITIES
PRODUCT PLACEMENT INQUIRIES
SHOW PARTICIPATION/SPONSORSHIP INQUIRIES

Editor in Chief____________________________________________________

 

FOLK Magazine Postal Mailing AddressFOLK

PO Box 195
Beaver Dam, Kentucky 42320

 

One Response to Customer Service

  1. Marlaine Lerz's says:

    I have not received the spring magazine and I wanted to be sure you have my current summer address which is 15 Ironworks Rd. Effingham,NH 03882. I had submitted it to you and just wanted to be sure. my winter address is 25501 Trost Blvd. 11-60 Citrus Park,Bonita Springs,Fla. 34135. Thank you for checking on this…Marlaine Lerz

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